Returns and Exchanges Policy
Returns
Our policy lasts 14 days from the date your order is delivered. If 14 days have gone by since your order was delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Fabrics or trims sold as "by the yard" cannot be returned. We also do not accept returns on sale items and gift cards.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@felinusfabrics.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping
To return your product(s), please mail your package to:
PO Box 431
Sugarland, TX 77487-0431
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Returns & Exchanges
Because by-the-yard fabrics and trims are cut to order, they are final sale. Other eligible items may be returned within 14 days of delivery, as described above. If there is a discrepancy with your order, please contact us immediately: info@felinusfabrics.com
Cancellations
You may request cancellation of your order only as long as it has not been processed yet. Please contact us immediately: info@felinusfabrics.com
Lost or Stolen Packages
Once an order has been fulfilled and handed over to a shipping company, the fate of the package is out of our hands. If your package is lost or stolen, please contact the shipping company directly.
USPS first class packages are not insured. If a USPS first class package is lost or stolen, USPS will not issue a refund for your package. Packages that are sent via USPS Priority Mail, UPS, and DHL are insured. We will do whatever we can to help facilitate a resolve, but ultimately we are not responsible for lost or stolen packages.
